Privacy Policy
Purpose
Mchange PTY LTD collects and holds personal information about you which can be used to identify an individual; this information is reasonably necessary for or related to the services we provide. The purpose of collecting personal information will usually be obvious at the time it is collected which is primarily for providing services to Customers. Mchange PTY LTD will only use your personal information for the purpose it was collected or a secondary purpose still related to our services which will be communicated to individuals.
Kinds of Information Collected
Kinds of personal information Mchange PTY LTD collects and holds may include your name, email address, phone number, date of birth, address, bank accounts or credit card details, and Telegram ID.
Method of Collection
Personal information will generally be collected from you directly through our standard forms, over the internet via our website, email, or written communication with you, or through a telephone conversation with you.
Failure to Provide Information
If you do not wish your personal information to be collected, you should discuss this with Mchange PTY LTD management team. They will discuss the reasons for seeking to collect your personal information and the consequences of not providing it.
Use of Personal Information
Mchange PTY LTD will collect, hold, and use personal information for purposes associated with our services.
We use your personal information to:
- Provide currency exchange services
- Verify your identity and comply with AML/CTF obligations
- Communicate with you about your transactions
- Improve our services and customer experience
- Comply with legal and regulatory requirements
Sensitive Information
In some circumstances, Mchange PTY LTD may collect sensitive information such as your racial or ethnic origin or any cultural or religious background, with your consent.
Disclosure
Mchange PTY LTD will only disclose your personal information for the purpose it was collected or a related secondary purpose, to third-party service providers who assist us in operating our business.
Internet
If you access our website, we may collect additional personal information about you in the form of your IP address or domain name.
Information Storage and Security
Personal information collected by Mchange PTY LTD will be stored securely in electronic format, with access restricted to authorized employees.
Mchange PTY LTD take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Amendments to this Privacy Statement
Mchange PTY LTD may change this Privacy Statement at any time without prior notice.
Privacy Act 1988
This notice does not limit or exclude your rights under the Privacy Act 1988.
Complaints and Feedback
If you believe we have breached your privacy rights, you may contact our Privacy Officer at the provided email or phone number or the Office of the Australian Information Commissioner (OAIC).
Email address: admin@mchange.com.auTelephone: +61 4 2943 2956